Every review, survey, ticket, chat and call transcript your business receives — read, weighed and answered.
Reviews, surveys, support tickets, live chat, email, call transcripts, social comments. Millvoi reads every one of them and gives you a single answer — what customers really think, what is helping bookings, what is hurting them, and what to do next.
One field to start. We find your listings ourselves.
Your score rose three points, and all of it came from the instructors. The drag is everything that happens before anyone gets wet.
The single most valuable dataset in your business is the one you never read. It arrives daily, in fragments, across platforms that do not talk to each other — and by the time you notice a pattern, it has already cost you bookings.
Six review platforms, an inbox, a chat widget and a phone. None of them talk to each other.
A thousand reviews is forty hours of reading. So it gets skimmed, or ignored.
A 4.6 average tells you nothing about which trip, which guide, or which Tuesday.
Patterns show up in your revenue long before they show up in your averages.
We do not sell you a reporting tool and leave you to configure it. Millvoi arrives with an opinion.
Connect a source in one click and Millvoi ingests every voice in it — history included. Reviews today; surveys, tickets, chat, email and call transcripts on the same model.
NO TAGGING, NO TAXONOMYEvery voice is weighed into the Voi Score, broken into the themes driving it, and attributed — down to which guide, which group type, which week.
FIVE COMPONENTS, ONE NUMBERCracks ranked by revenue at risk, not complaint volume. Then a short list of moves in the order that pays, each with the score impact and the effort.
RANKED BY MONEY, NOT NOISEA star rating tells you how you did. The Voi Score tells you where you stand, which way you are moving, and why — from five weighted components across every source you have connected.
We never show it as a bare number. Every score arrives with its direction and its cause, because a number without a reason is just anxiety.
Ask anything in plain English and get a verdict, not a chart. Every answer cites the voices it came from, so you can check the working.
In a year, you will not say “let me look through our reviews” — you will say “I asked Millvoi”.
Peak season broke your communication, not your product.
Trip quality held: guide and scenery sentiment stayed above 90 through July and August. What fell was everything around the trip — booking confirmations took two to three days instead of hours, and 23 people mentioned waiting.
Anything a customer says is a voice, and every voice reads through the same model into the same score. Reviews are live today; the rest connect the same way.
Two businesses, two sectors, the same model reading both.
Figures are modelled on the seeded datasets. Quotes are illustrative examples written by us, not customer statements.
No setup fee, no annual lock-in, no per-seat maths. Cancel in a click.
Give us your website. We will find every voice about your business and tell you what to do on Monday.